Terms And Conditions

Terms and Conditions

Last Updated: 09 July 2026

Welcome to Toviah Market. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions.


1. General

By using this website, you confirm that:

  1. You are at least 18 years old or using the site under supervision
  2. All information you provide is accurate and complete

We reserve the right to update these terms at any time.


2. Products and Pricing

  1. All products listed are subject to availability
  2. We reserve the right to change prices at any time without notice
  3. We make every effort to display accurate product descriptions, but errors may occur


3. Orders

  1. We reserve the right to refuse or cancel any order at our discretion
  2. Once an order is placed, you will receive a confirmation via email or SMS
  3. Cancellation requests must be made before the order is shipped


4. Payments

We accept the following payment methods:

  1. Mobile Money (MTN, Airtel)
  2. Debit/Credit Cards
  3. Cash on Delivery (where available)
  4. Paypal

All payments must be completed before order processing (except COD).


5. Shipping and Delivery

  1. Delivery times vary depending on location
  2. We are not responsible for delays caused by third-party delivery services
  3. Customers must provide accurate delivery information


6. Returns and Refunds

  1. Returns are accepted within [3–7 days] of delivery
  2. Items must be unused and in original packaging
  3. Refunds are processed after inspection of returned items


7. Warranty

  1. Certain products come with manufacturer or store warranty
  2. Warranty terms vary by product
  3. Physical damage or misuse is not covered


8. User Accounts

  1. You are responsible for maintaining the confidentiality of your account
  2. We are not liable for unauthorized account access


9. Prohibited Activities

You agree not to:

  1. Use the website for illegal activities
  2. Attempt to hack or disrupt the system
  3. Provide false or misleading information


10. Intellectual Property

All content on this website (text, images, logos) is the property of Toviah Market and may not be used without permission.


11. Limitation of Liability

We are not liable for:

  1. Indirect or incidental damages
  2. Losses resulting from misuse of products
  3. Service interruptions


12. Third-Party Links

We may include links to external websites. We are not responsible for their content or policies.


13. Termination

We reserve the right to suspend or terminate your access to the website if you violate these terms.


14. Governing Law

These Terms are governed by the laws of Rwanda


15. Contact Information

If you have questions about these Terms:

  1. 📧 Email: info@toviahmarket.com
  2. 📞 Phone: +250 784 616 100
  3. 📍 Address: Kigali-Rwanda


By using our website, you agree to these Terms and Conditions.