Refund & Return Policy

Refund & Return Policy

Last Updated: 09 July 2026

At Toviah Market, we aim to provide high-quality electronics and a smooth shopping experience. This Return Policy explains how you can return a product if needed.


1. Return Eligibility (5-Day Window)

You may request a return within 5 days of receiving your order if:

  1. The item is defective or not functioning properly
  2. The item was damaged during delivery
  3. You received the wrong product
  4. The product does not match the description


2. Return Conditions

To qualify for a return:

  1. The item must be in its original condition
  2. All accessories, manuals, and packaging must be included
  3. The product must not show signs of misuse or physical damage
  4. Proof of purchase (receipt or order confirmation) is required


3. Non-Returnable Items

The following items cannot be returned:

  1. Products damaged by the customer
  2. Items missing original packaging or accessories
  3. Opened or used personal accessories (e.g., earphones)
  4. Software or digital products
  5. Clearance or final sale items


4. Return Process

To initiate a return:

  1. Contact us within 5 days of delivery
  2. Provide your order number and reason for return
  3. Attach photos or videos showing the issue (if applicable)
  4. Wait for approval and return instructions


5. Inspection and Approval

  1. All returned items will be inspected upon arrival
  2. If approved, you may receive:
  3. A replacement (if available), or
  4. A refund (based on your payment method)


6. Return Shipping

  1. If the return is due to our error (wrong/damaged item), we cover the shipping cost
  2. Otherwise, the customer may be responsible for return shipping fees


7. Late or Rejected Returns

  1. Requests made after 5 days will not be accepted
  2. Items that do not meet return conditions may be rejected and sent back


8. Related Policies

  1. Refunds are processed according to our Refund Policy
  2. Order cancellations are handled under our Cancellation Policy


9. Contact Us

For return requests:

  1. 📧 Email: info@toviahmarket.com
  2. 📞 Phone/WhatsApp: +250 784 616 100
  3. 📍 Address: Kigali-Rwanda


By purchasing from us, you agree to this Return Policy.